Frequently Asked Questions

For queries about EQS please refer to our frequently asked questions below. 

If you are interested in our products for your personal use, please see our Consumer FAQs. If you have a trade account or are interested in stocking our products please refer to our Trade Customer FAQs. 

For further information or assistance please contact our customer services team on +44 (0) 116 271 0033 or email customerservice@eqsuk.com 

Consumer FAQs 

How can I buy EQS products?
We only distribute our products to retailers, however you can browse our stockist list to find a shop in your area. For further advice, you can contact our customer services team via the contact information above. 

If you are a retailer or are opening a shop and would like to buy from EQS, you can contact our customer service team to discuss opening a trade account.

Do you distribute other fabrics besides those in your website?
We don’t display on our website all the fabrics we supply. If you like fabrics by a particular designer you can access their website through our brand pages and explore more of their designs. For help buying fabrics from your favourite designers, contact us and we will do our best to advise you on a stockist that supplies this.

Trade Customer FAQs 

Can anyone open a trade account? 
Only Trade Businesses may open an account with EQS. To find out more about our criteria or to discuss opening an account please contact us.

What are the benefits of a trade account? 
There are many benefits of an EQS trade account including the following: 

• Wide range of innovative and exclusive products to wow your customers and provide a one stop shop for all your wholesale needs. 
• Active promotion of our products and stockists on a range of media (consumer magazines, social media, etc.) to drive customers to your business. 
• Flexible ways to order your products via our easy to use website, friendly customer service team or a personal visit from a dedicated sales rep. 
• Our commitment to only sell to genuine retailers – ensuring that you are not bypassed by customers buying directly from EQS. 

Is there a sign up cost?
There is no sign up cost, however an Minimum Order Value for your initial order is expected, so we can be assured that you are a genuine business. For more information, you can contact our customer service team to discuss opening an account. 

How can I place an order online? 
1. Ensure that you are logged in to your trade account 

2. Browse for products that you would like to order by navigating from the product page or by using the search bar at the top of the screen. 

3. When you find a product you would like to order, add the desired quantity to your basket using the ‘Add to basket’ button. Some products e.g. fabrics may be available in multiple size options so make sure that you have selected your preferred option before adding the product to your basket. 

4. On the basket page you can review your product choice before placing your order or continuing your shopping to order more products. You can remove any products you don’t want to order by clicking ‘delete’ next to the product and can adjust the quantities of products in the basket by typing in a different number. 

5. Click ‘Proceed to checkout’ to place your order or to shop for more items you can click products on the top menu or click continue shopping to return to the previous product screen. You can return to the basket at any time by clicking the icon at the top right of the screen. 

6. When you are ready to place your order you click the ‘Proceed to Checkout’ on the Basket Page. 

7. Enter your Billing Address ensuring that all fields marked with an asterisk (*) are complete. If your delivery address is the same, click the box marked ‘Use billing address as delivery address if you want your products delivered to the same address, otherwise complete these details separately. 

8. Click ‘Submit Form’ and your order is complete! You will receive a confirmation email to confirm this. 

Alternatively, if you know the stock codes of the products you would like to order you can add products to your basket using the Order form and clicking ‘Add products to basket’ and following the instructions from number 4. 

I would prefer to see your products personally before I order – can I do this? 
If you are a UK customer you can arrange a visit from one of our friendly, dedicated sales representatives who can bring products of interest with them for you to look at up close, feel and in some cases even test! 

I don’t like buying online – is there another way? 
Yes – you can contact our customer service team to either place an order directly or to arrange a visit with one of our sales team. Simply contact us using the information above to place an order or arrange a sales visit. 

How do I arrange a visit from a sales representative? 
If you have spoken to your regional sales rep previously you can contact them directly. Otherwise, please contact our customer service team to arrange a visit.

When will I receive my products? 
Most of our notions and waddings are available for immediate delivery however some of our fabric collections are displayed on the website ahead of their production and are subject to shipping. Please contact our customer service team for advice on when to expect your fabric orders. 

Help logging in 
You can log in to your account by clicking ‘Login’ or ‘Trade Login’ from the top website menu. 

If you have forgotten your password use the Forgotten/Reset Password button or click here. Enter your username (This will be your registered email address) and click ‘Submit Form’ to be sent a new automatically generated password. 

How can I change my password?
You can change your password using the Account page - you must be logged in to do this. The account page can be found in the top website menu. 

What should I do if I move or my details change? 
You can change your address and other contact details when logged into your account using the Account page – This can be found on the top website menu. Simply enter your new information ensuring that any fields marked with an asterisk (*) are complete and click ‘Update Details’. 

Do you have images I can use to sell your products online? 
If you require images to sell the products you bought from us, please get in touch via the contact details above and we may be able to help you with this. 

Can I have my products delivered to a different location? 
When placing an order on our website you will be prompted to enter a billing and a delivery address. If you would like to receive the products you order at an address other than your billing address, please enter this address in the fields marked ‘Delivery Address’.