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What would Disney do? Creating an unequalled customer experience


Disney is very adept at making it as easy as possible to spend money at its parks – and to make you happy that you did so. Karen Montgomery of The Quilt Company, Pennsylvania explains how we can learn from that to enhance the shopping and education experience in our stores. In mid-April I had the magical experience of accompanying my grandchildren to Disney World. Who could resist a few days in the most magical place on earth with a couple of adorable five year old twins? No matter what the price That price is definitely steep. I’m sure there are ways to do Disney for only ‘x’...> MORE