Frequently Asked Questions

Only trade businesses may open an account with EQS. To find out more about our criteria or to discuss opening an account please contact us.

There are many benefits of an EQS trade account including the following: 

• Wide range of innovative and exclusive products to wow your customers. 
• Active promotion of our products and stockists on a range of media (consumer magazines, social media, etc.) to drive customers to your business. 
• Flexible ways to order your products via our easy to use website, friendly customer service team or a personal visit from a dedicated sales rep. 
• Our commitment to only sell to genuine retailer.

There is no sign up cost, however a Minimum Order value for your initial order is expected, so we can be assured that you are a genuine business. For more information, you can contact our customer service team to discuss opening an account.

This will need to be updated

If you are a UK based customer, we can arrange for one of our sales team to visit your shop or business premises.   Local customers are always welcome to visit, by appointment, our Leicester warehouse to view and select items for themselves.  Depending on the item, we can also send samples to you.

Yes – you can contact our customer services team by phone (0116 271 0033) or by e-mail ([email protected]) to either place an order directly or to arrange for a visit by one of our sales team.

Simply phone the office on 0116 271 0033 to speak to our sales team.  We can offer both personal visits or virtual online calls.

Notions, Sew Simple wadding, thread and stock fabrics are held in our warehouse and will be delivered in 48 hours, subject to availability.  Many of the fabric collections are sold with forward order dates and will be delivered in accordance with the delivery window quoted when the order is placed.  For customers ordering new fabric collections from the website, please note that the expected delivery date is quoted at the top of the page.  Customer services will always be happy to provide an update on fabric deliveries.

You can log into your account by clicking “Login” at the top of the screen and entering your email address and password when prompted.

If you have forgotten your password, select “Lost your password” on the Login screen.  Enter your username (this will be your registered email) and click “Reset password”.  This will automatically generate a password reset email.

You can change your password using the Account page - you must be logged in to do this. The account page can be found in the top website menu.

Please contact our customer service team on either [email protected] or 0116 2710033

If you require images to sell the products you bought from us, please get in touch via the contact details above and we may be able to help you with this.

Yes – you can contact our customer services team by phone (0116 271 0033) or by e-mail ([email protected]) to discuss this

We accept payments via bank transfer (BACS) or debit card.  All invoices are raised in £ Sterling and all payments need to be made in £ Sterling.

We do not retain debit card information, so if this is your preferred method we will need to request details each time a payment is required.

Customer services will supply bank transfer details on request.

As a result of BREXIT, any customers located outside the UK need to provide an EORI number.  This is required so that the necessary customs formalities can be complete.  EORI numbers are issued by the government of the country the customer is resident in.